Frequently Asked Questions

You are welcome to call 404-727-7780 or email registr@emory.edu; however, the quickest way to make an appointment is to use our online scheduling portal through Calendly.  For your convenience, we have created a T&E specific tutorial video.  Calendly is connected to T&E staff calendars and will only show times that are available for booking, so you can confirm on the spot. Please note that however you make an appointment, we do need one day advance notice for successful booking.

From online to in-person trainings, we have many opportunities for you to learn more about our Remark Reports. They are listed on the Exam and Survey Reports page, but if your questions aren’t answered there, please don’t hesitate to contact us, and we’ll be happy to help.

New staff training, combined with the integration of our new software and an increasing customer base, has necessitated that we institute a drop off/pick up method for answer sheets.

Thanks to customer feedback, we have been able to create solutions that target the reasons you appreciated “scan while you wait” and hopefully make the experience even more convenient to you. 

  • We now save back up images of each and every Scantron answer sheet on two separate hard drives. This way, if a student ever feels their grade misrepresents their actual answers, we can look back on the original Scantron image. We keep these through the following semester and will be glad to share these with you upon request, either via Emory Box or via email. With this in mind, we are happy to provide you with confidential recycling of your Scantrons upon request, saving you a trip. Please note that the cover sheet provides a space for you to indicate interest in this service, but we will not ever do so without your consent.
  • The Student Grade Report offers individual reports for each student, featuring a breakdown of their answers and also a front and page image of their scantron. Let us know if you’re interested in getting it with your next exam results!

Please note that while you are still welcome to pick up original, processed scantrons anytime M-F 8:30-4:30, we do not recommend giving them back to students.  Unfortunately, such a situation highlights the possibility of dishonesty involving the use of an eraser to change an answer after we have scanned the answer sheet. We do have stored images of the answer sheets as they appeared at submission, and we can supply these for defense of our scanner, but an honor council case takes hours out of your schedule. If you must return an answer sheet to a student, we recommend returning a photocopy, our PDF images stored in-house, or a copy of their Student Grade Report.

For your convenience, we have instituted a filing system for scantrons near the front desk. You are more than welcome to come by anytime during normal business hours (M-F 8:30-4:30), and our front desk Receptionist will be happy to retrieve your processed scantrons for you.

Since we aim to begin key parts of the scanning process right after you drop off scantrons, your timeliness ensures that can occur on schedule. We certainly understand that sometimes things hold you up, and we therefore give a 20-minute cushion time for each appointment. If you notice that you will be later than 20 minutes passed your scheduled appointment, please let us know as soon as possible via email at registr@emory.edu or by calling 404-727-7780. If you arrive more than 20 minutes after your appointment time, please note that we cannot guarantee the 24-hour turnaround time but will do everything we can to process your exams as quickly as possible.

Unfortunately, no. Due to FERPA regulations, we cannot send confidential student data via campus mail or give scantrons to anyone other than instructors listed in OPUS (this includes TAs) and department administrators.

No, you are welcome to send these updates to registr@emory.edu at your earliest convenience. While advance notice will always ensure more efficient reporting, we understand that there are many instances where you cannot know ahead of time, and we will always do our best to accommodate your requests as quickly as possible.

No. We do not charge either for the scoring service or for the answer sheets. The only time we have to pass along a charge is for printing forms that were custom-designed for you, if you require quantities in excess of 1000.
We hear this year after year, but to date our scanner has never made an error. Unfortunately, such a situation highlights the possibility of dishonesty involving the use of an eraser to change an answer after we have scanned the answer sheet. We do have stored images of the answer sheets as they appeared at submission, and we can supply these for defense of our scanner, but an honor council case takes hours out of your schedule. If you must return an answer sheet to a student, we recommend returning a photocopy, our PDF images stored in-house, or a copy of their Student Grade Report.

No. The scanner makes no marks on the answer sheets, except for a small print string along the bottom edge. For a breakdown of your students’ answers, we recommend requesting one of our Remark reports. For example, Student Grade Report creates an individual report for each student, featuring an image of their scantron and a breakdown of their answers compared to the correct responses.

“Form or Version” allows you to differentiate different versions of your exam. For this, please create at least two keys (same questions for both, just re-ordered). If you need to separate your student data further, please contact us to discuss best practices.  

Whenever more than one circle is darkened within a single response string, it is called a multiple. Please ensure that special requests (including but not limited to multiple correct answers for a question) are communicated to us at the top of the key sheet. Otherwise, when the scanner encounters a multiple, it indicates this by an asterisk in the output to the datafile. For example, if your first name is Mary, but you darken the M and the A in the same string (the one for the M), then the output is * ry (yes, with a space after the asterisk).
Please feel welcome to send changes to us via email at registr@emory.edu. Most of the time, we will be able to make changes to your data file from the original processing and create new reports. However, occasionally we need the original scantrons to change data. Either way, we will let you know ASAP.
Please detail this and any other special requests at the top of your key. For example, you could write “please make 1-10 worth 2 points and 11-15 worth 1 point each”
Our main office number 404-727-7780 is printed on the back side of every one of our standard answer sheets.
We apologize for the inconvenience, but there is only one staff member who specializes in Testing and Evaluation. The 404-727-7780 contact number connects you directly to her, but she may be away from her desk. For the quickest response, please email registr@emory.edu with requests and someone will respond ASAP.
No, our software will do this for you in the results. If you do not want your students alphabetized, please let us know prior to processing.
Please left justify this number. That is, start your exam number in the left-most column without adding any leading zeros. Then go to the right with only as many columns as there are digits in the Exam Number. When you run out of numbers, stop. Do not add trailing zeros; just ignore the empty columns to the right of your completed Exam Number. (And don’t forget to darken the circles corresponding to the Exam Number.)

In these cases, the student did not bubble in any identifying info, so the scanner just references the scanning sequence number. (For example, #12 was the 12th sheet scanned.) On request, we are happy to email you the e-copies of these Scantrons or upload them to Emory Box, which can help you identify the owner of the mystery Scantron. However, to avoid this in future exams, please remind students to bubble in their names and IDs, so we can provide the most accurate results possible!

In Fall 2017, we opened a survey for customers to vote on the new filing policy. The majority of respondents said that 3 weeks was enough time to pick up processed exams. Since at least some wanted 4 weeks for pick up, we decided to implement a 4 week policy. Starting October 5, 2017, exams that are NOT marked for confidential recycling after processing will be held for 4 weeks. We will inform instructors of this in the email with results; please plan to pick up processed exams ASAP, as we need room for other exams to be processed. Thank you!